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CDE Almería – Centro de Documentación Europea – Universidad de Almería

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The Consumer Programmer 2014-2020: Grants for actions with Member States for capacity building of the alternative dispute resolution bodies for consumer disputes (CONS-ADR-2019)umidores

Inicio » EU Calls and Awards » The Consumer Programmer 2014-2020: Grants for actions with Member States for capacity building of the alternative dispute resolution bodies for consumer disputes (CONS-ADR-2019)umidores

24/06/2019

This project to support Member States in capacity building in alternative consumer dispute resolution bodies is part of The Consumer Programme 2014-2020.

Aims and Objectives

The objective of this Call for Proposals is to facilitate consumer access to alternative dispute resolution bodies complying with Directive 2013/11/EU; including measures for vulnerable consumers, developing the network of national dispute resolution bodies, promoting monitoring activities on the functioning and effectiveness of dispute resolution mechanisms.

Expected results:

  • Increased accessibility of ADR/Alternative resolution entities) to consumers, including in a cross-border context;
  • Improved operational capacity in the resolution of consumer disputes.

Actions

The following activities are eligible:

  • Awareness raising on ADR among consumers and the European ODR platform, including ADR networks, which bring ADR and ODR knowledge to wider groups of consumers and traders;
  • ADR support networks: meetings, conferences, development of common tools and common knowledge;
  • Case management: development of case management systems, including information technology tools, advice and staff training on relevant European legislation;
  • ADR operational capacity: mentoring, study visits and consultancy to enable ADR entities to implement working methods and organisational models to better fulfil their mission.

Deadline

July 04, 2019

More information

Funding & tenders: Call for porposals

Publicaciones relacionadas:

Mujer atiendo en el mostrador de atención al cliente de un aeropuertoThe Consumer Programme 2014-2020: CONS-CPC-2019: Financial contributions for cooperation between national authorities responsible for the enforcement of consumer protection laws Mujeres de difernetes orígenes étnicos abrazándose y riéndose junto a una pared grisUnited Nations Alliance of Civilizations Fellowship programme Concurso internacional de ensayos para jóvenesInternational Essay Contest for Young People Call for the Salvador de Madariaga Journalistic Prize European Capital of Smart Tourism

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Publicaciones relacionadas

Mujer atiendo en el mostrador de atención al cliente de un aeropuertoThe Consumer Programme 2014-2020: CONS-CPC-2019: Financial contributions for cooperation between national authorities responsible for the enforcement of consumer protection laws Mujeres de difernetes orígenes étnicos abrazándose y riéndose junto a una pared grisUnited Nations Alliance of Civilizations Fellowship programme Concurso internacional de ensayos para jóvenesInternational Essay Contest for Young People Call for the Salvador de Madariaga Journalistic Prize European Capital of Smart Tourism

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