In our efforts to mitigate the economic impacts of the COVID-19 pandemic, the Commission has today published guidelines to ensure EU passenger rights are applied in a coherent manner across the EU. National governments have introduced different measures, including travel restrictions and border controls. The purpose of these guidelines is to reassure passengers that their rights are […]
European Commission supports seamless mobile phone use throughout Cyprus
As of this past weekend, Cypriot mobile subscribers can use their telephones throughout the territory of Cyprus without interruption, as previously mobile services were cancelled when crossing the green line between the Republic of Cyprus and the Turkish Republic of Northern Cyprus. This confidence-building initiative was reconfirmed by the two leaders, President Nicos Anastasiades and […]
EU consumer rules: Airbnb cooperates with European Commission and EU consumer authorities improving the way it presents offers
The European Commission announced today that, as a result of negotiations with Airbnb, the platform has improved and fully clarified the way it presents accommodation offers to consumers, which is now in line with the standards set in EU consumer law. Airbnb addressed all the demands made by theEuropean Commission and national consumer protection authorities, […]
Survey: Europeans are well aware of rules against unjustified geo-blocking
Seven months after new rules against unjustified geo-blocking began to apply, general consumer awareness of the new rules against restrictions for online shopping and cross-border sales is already high. A Eurobarometer survey published recently shows that just a few months after the new rules on geo-blocking started to apply, 50% of EU citizens are generally […]
The Consumer Programme 2014-2020: CONS-CPC-2019: Financial contributions for cooperation between national authorities responsible for the enforcement of consumer protection laws
This project providing financial contributions for cooperation between national authorities responsible for the enforcement of consumer protection laws is part of The Consumer Programme 2014-2020. Objectives The objective of this call for proposals is to support CPC authorities and other relevant bodies under Regulation (EC) No 2006/2004 and Regulation (EU) 2017/2394 by co-financing one or […]
Dual Food Quality: Commission releases study assessing differences in the composition of EU food products
Recently, the Commission published the results of a pan-European testing campaign of food products showing that some products are identically or similarly branded while having a different composition. Since his State of the Union Address in 2017, President Jean-Claude Juncker has been committed to addressing the issue of dual quality of products. The European Commission […]
The Consumer Programmer 2014-2020: Grants for actions with Member States for capacity building of the alternative dispute resolution bodies for consumer disputes (CONS-ADR-2019)umidores
This project to support Member States in capacity building in alternative consumer dispute resolution bodies is part of The Consumer Programme 2014-2020. Aims and Objectives The objective of this Call for Proposals is to facilitate consumer access to alternative dispute resolution bodies complying with Directive 2013/11/EU; including measures for vulnerable consumers, developing the network of […]
Digital Single Market: Cheaper calls to other EU countries as of 15 May
As of 15 May, a new maximum price will apply for all international calls and SMS within the EU. As a result, consumers calling from their country to another EU country will pay a maximum amount of 19 cents per minute (+VAT) and 6 cents per SMS message (+VAT). Following the end of roaming charges […]
Protecting whistleblowers: EU safeguards for people acting in public interest
EU rules seek to protect people reporting breaches of EU law and provide incentives for those aware of wrongdoing to act in the public interest MEPs will vote on 16 April to ensure minimum common standards of protection for people reporting breaches of EU law across the EU. Currently, legislation for whistleblower protection is different […]