The Council and the Parliament have reached a provisional political agreement on the directive to empower consumers for the green transition. The proposal aims at enhancing consumers’ rights by amending the unfair commercial practices directive (UCPD) and the consumer rights directive (CRD) and adapting them for the green transition. Today’s agreement maintains the main objectives […]
How does the EU protect you through the new rules for digital platforms?
The European Union has created the Digital Services Act (DSA) and the Digital Markets Act (DMA). Two laws to better protect users and consumers on the internet. Digital platforms have become very important agents in our daily lives. Today we communicate, buy, search for information or consume audiovisual content through our digital devices. However, this […]
Consumer protection: European Commission contacts Nintendo to fix defective Nintendo Switch controllers free of charge
Following an alert from the European Consumer Organisation (BEUC), the European Commission and EU consumer authorities (Network of Consumer Protection Cooperation (CPC) Authorities) contacted Nintendo to address a recurring technical problem with irresponsive controllers. Following this action, Nintendo has agreed to offer all consumers the right to repair for affected controllers of the “Nintendo Switch” […]
Consumer protection: Google commits to comply with EU rules to provide consumers with clearer, more accurate information
Have you ever struggled to understand whether you were buying directly from Google or from a different brand, or had difficulty finding information about final costs? In order to further align its practices with EU law – mainly on lack of transparency and clear information to consumers – Google has committed to introduce changes in […]
Airlines refund over 500,000 vouchers for cancelled flights in COVID-19 pandemic
The Commission and national consumer authorities have just received the confirmation from 16 major European airlines, that they reimbursed over 500,000 flight vouchers that they had imposed on consumers for cancelled flights during the COVID-19 pandemic. This is the result of the dialogue that the Commission and the Consumer Protection Network (CPC Network) conducted in 2021 […]
New Cosumers Agenda: Helping EU consumers make the most of their rights
The European Consumers Centres Network (ECC-Net) is celebrating its 15th anniversary this year. For the occasion, the following virtual event will take place on 20 November at 14.00, open to the general public via web-streaming. The event will be attended by the European Commissioner for Justice, Mr Reynders, who will answer questions from journalists on […]
European Commission to empower consumers to become the driver of transition
The European Commission launched the New Consumer Agenda to empower European consumers to play an active role in the green and digital transitions. The Agenda also addresses how to increase consumer protection and resilience during and after the COVID-19 pandemic, which brought significant challenges affecting the daily lives of consumers. More concretely, the Agenda puts […]