The Commission and national consumer authorities have just received the confirmation from 16 major European airlines, that they reimbursed over 500,000 flight vouchers that they had imposed on consumers for cancelled flights during the COVID-19 pandemic. This is the result of the dialogue that the Commission and the Consumer Protection Network (CPC Network) conducted in 2021 […]
You can complain to a non-EU airline, when it operates on behalf of an EU airline
On 7 April, the Court of Justice of the European Union (CJEU) ruled in favour of passengers on a delayed flight so that they can claim compensation from a non-EU air carrier when it operates the entire flight on behalf of an EU airline. Three passengers who made a single booking with Lufthansa for a […]