Clearer definition of package travel New rules on the use of vouchers Cancellations without cost due to extraordinary circumstances at the destination or place of origin, or if these may significantly affect the trip On Thursday, the plenary session approved a revision of the rules on package holidays to improve protection for tourists following the […]
The European Parliament defends air passengers’ rights
Compensation for delays of three hours or more, with no change in the amount Companies must provide travellers with a pre-filled form for compensation and refunds Hand luggage at no extra cost: one personal item and one small piece of luggage Adults travelling with children under 14 and passengers accompanying persons with reduced mobility must […]
EU introduces flight emissions label to promote more sustainable travel
The Commission today adopted a Regulation introducing a Flight Emissions Label (“FEL”) to clearly and reliably calculate greenhouse gas (GHG) emissions from flights. Airlines operating flights within the EU or from the EU will be able to voluntarily adhere to this label, which will be fully operational from July 2025. From next summer, passengers will […]
Action against 20 airlines for misleading greenwashing practices
Following an alert from the European Consumer Organisation (BEUC), the European Commission and EU consumer authorities (Network of Consumer Protection Cooperation – CPC – Authorities) sent letters to 20 airlines identifying several types of potentially misleading green claims and inviting them to bring their practices in line with EU consumer law within 30 days. The CPC […]
Airlines refund over 500,000 vouchers for cancelled flights in COVID-19 pandemic
The Commission and national consumer authorities have just received the confirmation from 16 major European airlines, that they reimbursed over 500,000 flight vouchers that they had imposed on consumers for cancelled flights during the COVID-19 pandemic. This is the result of the dialogue that the Commission and the Consumer Protection Network (CPC Network) conducted in 2021 […]