The IT Service Assistant provides ICT support to the implementation of CEPOL’s activities, in particular for projects.
Key accountabilities
- Provide 1st and 2nd line support to CEPOL staff as required;
- Assist in the support and maintenance of servers and workstations;
- Maintain service desk records and provide reports to management as required;
- Support day-to-day operation, monitoring and maintenance of CEPOL’s network and its components;
- Set-up and maintain office automation environment (installation of workstations, printers, telephones, Videoconferences and other peripherals as necessary;
- Assist with the designing, writing and implementing of ICT policies, procedures and guidelines;
- Support logistical aspects of ICT related activities (e.g. receiving deliveries, moving of ICT assets, issuing equipment to staff, setting up training rooms concerning ICT requirements to the training etc.).
Requirements
Essential Criteria:
- Very good command of spoken and written English;
- Minimum 3 years of experience with configuration and administration of network switches, firewalls and IP telephony;
- Minimum 3 years of proven experience in configuration, administration and troubleshooting of virtualisation infrastructure;
- Minimum 3 years of proven experience in configuration, administration and troubleshooting of Microsoft infrastructure (client and server side);
- Proven experience in the management and support of ICT infrastructure in the public or private sector.
Advantageous Criteria:
- Knowledge of and experience with working procedures of the EU institutions/agencies;
- Experience in working in a multi-cultural environment;
- Advanced organisational and problem solving skills;
- Ability to work well under pressure and to respond quickly to new demands;
- Possession of industry related certificates (Microsoft, Cisco, CheckPoint, ITIL, etc.).
Organisation
More information
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