Empathic machines and digital products may be just around the corner thanks to EU-funded project TAWNY.
Today many smart products and services do not have empathy to understand humans and automatically adapt to the needs and preferences of users without explicit user interaction and feedback. The TAWNY project takes things a step further and introduce emotional intelligence found in human interactions to these smart products and services. Project coordinator Regina Burgmayr explains: “TAWNY’s goal is the development of an Emotion AI that allows the world’s machines and digital products to be empathic – i.e. to seamlessly and dynamically adapt to a user’s needs and preferences at the very moment.”
A closer look at the Emotion AI technology
The technology will be able to detect these specific states by measuring (inter alia) physiological signals, like heart rate and skin resistance, with wrist-worn devices and the help of machine learning. It will be offered as an AI-as-a-Service platform whereby other developers can easily integrate emotional intelligence into their products without having to deal with low-level physiological data directly.
Technical and economic feasibility
The technical feasibility study showed that using TAWNY’s Emotion AI, it is possible to automatically measure flow using physiological signals from wrist-worn devices. The project was able to prove this by calibrating and fine-tuning their Emotion AI technology towards flow detection.