Compensation for delays of three hours or more, with no change in the amount Companies must provide travellers with a pre-filled form for compensation and refunds Hand luggage at no extra cost: one personal item and one small piece of luggage Adults travelling with children under 14 and passengers accompanying persons with reduced mobility must […]
European Commission adopts proposals to improve the passenger and traveller experience by strengthening passenger and traveller rights
The new rules will build on lessons learned, including the recent experiences of the COVID-19 crisis and the bankruptcy of the travel group Thomas Cook in 2019, which had a major impact both on travellers and on the travel market. In particular, they will clarify rules on reimbursement when flights or multimodal journeys are booked […]