The Council adopted its negotiating mandate on a package of measures to adapt the Alternative Dispute Resolution (ADR) framework to the challenges of the digital world. Many consumers facing a disagreement with a business are reluctant to litigate because of the small amounts involved, long processing times or lack of confidence in the possibility of […]
New measures to simplify the resolution of disputes out of court and boost consumer rights
Last Tuesday 17th October, the Commission has proposed to modernise and simplify rules on out-of-court dispute resolution to adapt them to digital markets. This proposal will expand the range of issues that can be resolved through the Alternative Dispute Resolution (ADR) Directive out-of-court, including matters related to misleading advertising, access to services and unjustified geoblocking. To […]